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Service request form 

Have you bought a fireplace from us. please fill in the form

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We would appreciate it if you could fill out the form entirely. This way we can be at your best service. 

The lead time that we can make an appointment for your request is depending on the capacity of the installment. 

Q&A for troubleshooting 

If you do experience troubles with igniting or switching on the fire installation. We may have the answer for you, below you'll find the links per brand for troubleshooting. 

Below you can click the on the design brands of your fireplace and read the manual or walk through the reset procedure.


To play, press and hold the enter key. To stop, release the enter key.